Return & Refund Policy

Return & Refund Policy

Definitions and Key Terms

For clarity, the following terms are defined:

  • Cookie: Small data files saved by your web browser to identify your browser, provide analytics, and remember preferences such as language and login information.
  • Company: References to “Company,” “we,” “us,” or “our” pertain to the organization responsible for your information under this policy.
  • Customer: The entity that signs up to use our service to manage relationships with their consumers or users.
  • Device: Any internet-connected device like a phone, tablet, or computer used to visit our website and use the services.
  • Service: The services provided by us as described in our terms and on our platform.
  • Website: Our website, accessible via this URL.
  • You: The person or entity registered to use our services.

Return & Refund Policy

Thank you for shopping with us. We aim to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products. By placing an order or making a purchase, you agree to the following terms and our Privacy Policy.

Refunds

We are dedicated to providing the best products. Each product is thoroughly inspected, checked for defects, and carefully packaged to ensure quality. However, sometimes issues with stock or inventory may require us to cancel your order. If this occurs, we will notify you in advance. If you made an online payment, a refund will be processed once your request is confirmed.

Quality Assurance

  • Products undergo a quality check before shipping.
  • We ensure secure packaging to prevent damage during transit.
  • We are not liable for any damage caused during transit.

Return and Exchange Policy

  • We do not accept returns or exchanges for sold products, online or in retail stores.
  • We do not provide refunds for any purchases, online or in retail stores.
  • We do not resell used products to ensure quality for all customers.

International Orders

  • No exchanges or returns for international orders.
  • Orders can be canceled for a refund if not yet processed or shipped (typically within 1-2 days).
  • Once shipped, orders cannot be canceled, returned, or refunded.
  • For any issues, please contact our Support Team immediately.

Your Consent

By using our website, registering an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.

Policy Updates

We may update or amend this policy to reflect changes in our services and practices. Changes will be posted here. Continued use of our services constitutes acceptance of the updated policy. If you disagree with the updated policy, you may delete your account.

Contact Us

If you have any issues or are not completely satisfied with our products or services, please contact us:

  • Email: info@elitefrutto.com